Reference

What You Agree To When You Open an Account

These terms set out the conditions that apply to your jili969 account — who can hold one, how we handle your data, and what rights you have.

Philippine-facing conditionsGCash, Maya, InstaPay account rulesData rights and contactAccount eligibility criteriaDispute and amendment path
jili969 What You Agree To When You Open an Account
HOW WE HANDLE YOUR DATA

Data Practices and Account Security at jili969

We collect only what is needed to operate your account — registration details, payment method identifiers for GCash, Maya, or InstaPay, and session logs. We do not sell your personal data to third parties. Account access is protected by password and OTP verification on login. You can request a copy of your stored data or ask for a correction by contacting support through the channels on this page.

Data Retention

Account and transaction records are kept for the period required under applicable rules. After that window, inactive account data is reviewed for deletion on request.

Cookie Use

We use session cookies to keep you logged in and performance cookies to measure page load. No third-party advertising cookies are placed without your consent.

Account Security

Login is protected by OTP sent to your registered mobile number. Any change to linked GCash, Maya, or InstaPay details triggers a re-verification step before the new wallet is active.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time. Submit the request via email or the Help page form; we will confirm receipt and act within the stated timeframe.

CONTACT AND QUERIES

How to Reach Us on Legal or Account Matters

If you have a question about these terms, your account data, or a transaction dispute involving GCash, Maya, or InstaPay, reach out through one of the channels below. Include your registered account email and a brief description of the issue so we can route it correctly. Players in Makati and elsewhere in the Philippines can expect a response through the same channels.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe the legal or account issue clearly and include any relevant transaction reference from your GCash, Maya, or InstaPay history.

Email Support

Send a written query to our support address listed in your account profile. Attach any screenshots from your e-wallet app that support the query for faster handling.

Account Help Page

Visit the Help section at jili969 for published policy documents, update notices, and the formal request form for data access or account correction submissions.

Frequently Asked Questions About Your Legal Rights

These are the questions we get most often about account conditions, data rights, and policy at jili969. If your question is not here, use the live chat or email path in the Support section above.

Access depends on local law and your eligibility as a player. We make the platform available only where it is lawful to do so under applicable Philippine regulations.

On account closure, we retain records for the period required by applicable rules, then review them for deletion. You can request the schedule and status through email or the Help page form.

Yes. Policy requires that any GCash, Maya, or InstaPay account linked to your profile belongs to you personally. Use of a wallet registered to another person is a breach of account conditions.

Submit a written request via the support email or the form on the Help page at jili969. We will confirm receipt and process the request within the timeframe stated in our support documentation.

Stop transacting and contact support before making further deposits or withdrawals. We will log your objection and discuss the appropriate next step for your account, including closure if you prefer.

Raise the dispute through live chat or email with your transaction reference from GCash, Maya, or InstaPay. Our team reviews account and payment logs and responds through the same channel you used.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.